Platform Regulations


  1. General provisions
  2. Glossary of terms
  3. Technical information
  4. Offer and price of goods as well as delivery costs
  5. Shopping cart and payment system
  6. Placing and fulfilling orders
  7. Withdrawal from the contract
  8. Complaints
  9. Out-of-court ways of dealing with complaints and claims
  10. Personal data and privacy policy
  11. Security
  12. Final provisions


  1. General provisions


1.1 Users must read and agree to these Terms before purchasing or using the Store. Purchases or sales in the Store are contingent on the user’s acceptance of these Terms.


1.2 The Regulations are available on the website .


1.3 The owner of the online store is the company MALLHATTAN LTD registered 590 Kingston Road, London, SW20 8DN. Access to the store is possible at is a platform that is primarily used for sales of products.

1.4 These regulations outline the terms and conditions for using the Store, as well as the rights and obligations, and liability conditions, of the Store Owner and Store users.


  1. Glossary of terms

In these general provisions, the following terms have the following meanings:

  • The Store is an online marketplace called GR-7.UK that sells goods and is owned by MALLHATTAN LTD, a company registered at 590 Kingston Road, London, SW20 8DN, UK.
  • The Controller (Administrator) is MALLHATTAN LTD.
  • The Controller has the following rights:
    • Add, edit, or delete user accounts.
    • Moderate users, including changing passwords.
    • Manage the public knowledge base.
    • Manage website elements, including static pages and other elements such as banners and boxes with additional information.
    • Moderate information entered into the system by users.
  • Terms and conditions: The rules and regulations that govern the use of this website.
  • Goods: The products that are offered for sale on this website.
  • Sales contract: The agreement between the buyer and the store that is formed when an order is placed.
  • Customer: A natural person with full legal capacity (consumer) or a legal person who makes purchases on this website.
  • Supplier – a carrier selected by the Customer / Buyer from among the suppliers available for the Store service.
  • User not logged in (Guest): A type of user who can browse the content of the website and place orders without creating an account.
  • Order: An instruction to purchase a product/product submitted by the customer via electronic means of communication.
  • Electronic communication means: Technical solutions, including ICT devices and tools cooperating with them, enabling remote communication using data transmission between ICT systems, including electronic mail.
  • Customer’s (Buyer’s) Account: A database containing information about the customer used to execute orders placed, contact details, order history, data on payments for orders.
  • Electronic transfer: Payment made by the customer from an online bank account via a bank of their choice, payment card, credit card or settlement centre / PayPal, Stripe.
  1. Technical information

3.1. The administrator of the store is MALLHATTAN LTD, a company registered at 590 Kingston Road, London, SW20 8DN, UK, hereinafter referred to as the “Administrator”.

3.2. Contact with the Store is possible via e-mail:


3.3. The store offers the following type of services provided electronically: Online store.


3.4. Using the Store is possible via a computer and other devices that enable browsing the Internet, and have appropriate software, including a web browser. The sales platform supports all browsers.


  1. Offer and price of goods as well as delivery costs

4.1. The store sells goods worldwide online only.

4.2. The online store’s website presents accurate descriptions and photos of the products, showing their actual appearance as much as possible. The store provides the following basic information about the product: product name, price, and product description. The store manages the products presented on the platform and its website within the platform, supports the contact form (with buyers, potential customers), and sells products via the platform. The presented products are assigned to categories managed by the Administrator so that the platform works coherently and that the search for products is easy and fast. One product may belong to more than one category.

4.3. All prices in the store’s offer are given in British pounds (GBP) and include VAT when appropriate. Discounts may be granted at the “basket” stage of purchase. The price given for each product is binding at the time of placing the order by the Customer and is the price of the goods. The Seller reserves the right to change the prices of goods and the cost of transport on offer, to introduce new goods to the store’s offer, to carry out and cancel promotional campaigns on the store’s websites or to introduce changes to them. The indicated changes will apply only to orders placed after their introduction.

4.4. As a rule, promotional offers and discounts cannot be combined, unless the regulations of the promotion state otherwise. The details of the implementation of promotional offers are specified in separate regulations.


4.5. The cost of delivery of the goods is at the expense of the Customer/Buyer and is charged according to the prices of the Supplier selected by the Customer/Buyer.


4.6. The customer makes the payment for the prices of the ordered goods and for the delivery costs by electronic transfer, via PayPal, Stripe or direct bank transfer.


  1. Shopping cart and payment system

The buyer can add the goods he wants to buy to the shopping cart. The buyer can then proceed to the checkout. In the checkout, the buyer must enter his personal data and choose a payment method. The buyer makes a payment for the entire basket, using one of the forms referred to in paragraph 4.6. The buyer can then confirm the order. The buyer receives e-mail confirmation of the payment.


  1. Placing and fulfilling orders

6.1. The contract may be concluded by placing an order on the website, In order to place an order, the Customer should do the following: products and delivery address (delivery address and invoice / document address may be different),


2.provide the address information necessary to process the order (name, surname, address, telephone number, e-mail address). The buyer is obliged to provide correct and complete personal data,


3.optionally: create an account of the Customer (Buyer), if it has not already been created,


  1. approve the order, which is done using the button marked “send order” and then it is sent to the e-mail address of the Buyer a message confirming the conclusion of the contract,


  1. After placing the order, the Customer is obliged to pay the price for the goods and delivery costs in accordance with the delivery price list.


6.The Store attaches a receipt for the order after its completion – when the order is shipped by the Supplier.


  1. Goods are despatched from the UK or Poland, depending on country of destination


  1. if the Customer provides an incorrect delivery address and the shipment is picked up by the recipient at the address indicated, the shipment is deemed to have been properly delivered.


  1. Withdrawal from the contract

The purchaser retains the entitlement to terminate the contract within a period of 14 days without furnishing any justification, solely by returning unopened products. Products that have been opened or used are deemed ineligible for return. The commencement of the withdrawal period starts on the day when the buyer takes receipt of the goods.

To exercise the right of withdrawal, the buyer must inform the seller of his decision to withdraw from the contract by means of a clear statement (e.g. a letter sent by post, fax or email).

In the event that the purchaser opts to cancel the agreement, the vendor is obligated to promptly refund the purchaser for all received payments within 14 days from the date of receiving notification of the buyer’s withdrawal. This reimbursement encompasses the shipping expenses for orders within the UK, specifically for standard delivery chosen by the customer. However, for expedited shipping, the delivery cost is non-refundable. Please note that international orders are not eligible for a refund on shipping costs.

The seller will use the same payment method for the reimbursement that the buyer used for the original transaction, unless the buyer has expressly agreed otherwise; in no event will the buyer be charged fees for this reimbursement.

The seller may withhold reimbursement until he has received the goods back or until the buyer has provided proof that he has returned the goods, whichever is earlier.

The buyer must return the goods to the seller without delay, and in any case within 14 days of the day on which he informed the seller of his withdrawal from the contract. The deadline is met if the buyer sends the goods before the expiry of the 14-day period.

The Customer bears the direct costs of returning the goods. The Customer is responsible for the proper protection and packaging of the returned Goods.

The buyer is only liable for any diminished value of the goods if this diminution is due to a handling of the goods that is not necessary to inspect their nature, properties and functioning.

  1. Complaints

8.1. The store is responsible for delivering goods to customers without physical and legal defects. If the Customer finds defects in the goods delivered to him, the Customer should inform the Seller about the existing defects in writing, by e-mail or via the contact form on the Store’s website or in another form that does not raise any doubts. The Administrator will make every effort to ensure that the complaint is dealt with fairly and in a timely manner.


8.2. The complaint should also include: the customer’s name and surname, correspondence address, to which a letter containing a response to the complaint is to be sent, description of the defect found, the date of its disclosure and the Customer’s request for the resolution of the complaint. At the same time, the Customer is obliged to send the defective goods to the address of the Store with an indication of the detected defect and an indication of the proof of purchase (if it is a document, attach the document or its copy).


8.3. The store will immediately, but not later than within 14 days of receiving the complaint along with the defective goods, consider and respond to the complaint. The Store will notify the Customer about the method of settling the complaint in accordance with the data provided in the complaint.


  1. Personal data and privacy policy


10.1. The Controller of the personal data of Customers / Users / Buyers, provided during registration, placing the order, offering products for sale is MALLHATTAN LTD registered 590 Kingston Road, London, SW20 8DN.


10.2. Personal data is collected by the Controller – in accordance with the wishes of the Customers / Users / Buyers – for the proper performance of the concluded Sales Agreement.


10.3. Personal data is not shared with third parties. However, in connection with the delivery of the Goods through the Supplier indicated in the order, the Store provides address data to entities participating in the fulfilment of the order in order to deliver the ordered goods to the Customer.


10.4. The Customer / User / Buyer have the right to inspect their personal data and correct them at any time, as well as request their removal from the database. A request in this regard may be submitted in writing or electronically via the Store’s e-mail to the following address:


10.5. Providing personal data is voluntary, however, failure to provide the personal data specified in these Regulations necessary to conclude the Agreement will result in the inability to conclude this Agreement.


10.6. The administrator may, with a separate and unambiguous consent, process the personal data provided in the registration / order form for marketing purposes. Moreover, the User / Customer / Buyer may consent to receive commercial information from the Store by means of electronic communication, including e-mail.


  1. Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.


How we use cookies:

  • Definition: A cookie is a small file requesting permission to be placed on your computer’s hard drive. Once accepted, the file is added, aiding in the analysis of web traffic or notifying you when visiting a specific site.
  • Functionality: Cookies enable web applications to respond to you individually, allowing customization of operations based on your preferences, needs, likes, and dislikes.
  • Traffic Log Cookies: We utilize traffic log cookies to identify the pages in use, analyzing webpage traffic data to enhance and tailor our website to customer needs. Information gathered is strictly used for statistical analysis and is subsequently removed from the system.
  • Website Improvement: Overall, cookies contribute to providing a better website experience by enabling us to monitor the pages you find useful and those you do not. Importantly, cookies do not grant access to your computer or any information beyond what you choose to share.
  • User Choice: You have the option to accept or decline cookies. While most web browsers automatically accept cookies, you can typically adjust your browser settings to decline them, though this may limit your full advantage of the website.

Controlling your personal information:

  • Non-Disclosure: We commit not to sell, distribute, or lease your personal information to third parties without your permission, unless mandated by law.
  • Promotional Communications: Your personal information may be used to send promotional information about third parties, but only if you express a preference for such communications. You can change your preferences at any time by contacting us at
  • Information Access: You can request details of the personal information we hold about you by contacting us at
  • Correction of Information: If you believe any information we hold about you is incorrect or incomplete, please contact us promptly at the above address. We will promptly correct any inaccuracies found.


11.3. Use of Cookies:

The Online Store employs cookies, which are small text files containing information stored on the IT system of the Store User, i.e., on the computer, phone, or other device from which the User connects to the Online Store. The Online Store has the ability to read the saved information, and these files primarily gather data on the User’s utilization of the Online Store. The primary objective is to enhance the User’s experience by facilitating the use of the Online Store’s resources. This involves tailoring the Online Store’s pages to the individual User’s needs and expectations (referred to as personalization) and monitoring the activity on the Online Store’s pages, including the comparison of the frequency of specific resource usage by the User.

11.4. User Consent for Cookie Usage:

The Store utilizes cookies with the explicit consent of the User, which can be expressed through appropriate software settings, particularly within the web browser installed on the device used for browsing the Online Store’s resources. Users can exercise control over cookie usage by limiting or disabling them in their browser settings. To achieve this, the User can configure their browser to block or issue warnings against saving cookie files on the device used to browse the Online Store’s content. It’s important to note that such restrictions on cookie usage may result in limited access to certain Online Store content and could potentially impact the functionality of some available options on the Store’s website.


  1. Final provisions


12.1. These Regulations may be changed for important reasons, in particular related to the change in the law, change of payment and delivery methods – to the extent to which these changes affect the implementation of the provisions of these Regulations. In a situation where the amendment to the Regulations results in the introduction of any new fees or an increase in the existing ones, the Customer / Buyer has the right to withdraw from the Agreement. Moreover, the Store states that orders placed before the effective date of amendments to the Regulations will be implemented on the basis of the Regulations in force on the date of placing the order. Each User will be informed about the content of the changes to the Regulations by posting by the Store on the main page of the Website a message about the amendment to the Regulations, containing a list of changes to the Regulations, and Users who have a User Account will be additionally notified by the Store by sending to the e-mail address indicated by them in the registration form, information containing a list of amendments to the Regulations.


12.2. All photos, designs, drawings, icons, descriptions and other information contained in the Store are protected by copyright. Copying them in whole or in parts, or using them without the written consent of the Store is prohibited. The names, logos and trademarks of the offered brand goods are the property of their manufacturers and are used for informational purposes only.


12.3. The court having jurisdiction over any disputes arising from the contract of sale is the court which has jurisdiction over the seat of the defendant or the court which has jurisdiction over the place where the contract is fulfilled.


12.4. These regulations come into force on the day of publication on the Store’s website.

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